Securing a reservation by providing a payment method, entitles you to the below terms and conditions

When am I charged for a reservation?

Your payment information is collected when you submit a reservation request and a full payment, or a deposit is charged via the payment method you provided. In case you did not pay in full at the time of your initial reservation, your payment method will be charged for the rest of the amount due, no later than your check in date and up to 7 days prior to your check in dates which corresponds to the no refund cancellation period of Aura House.

Changing your payment method

If you did not pay in full you must inform Aura House that you changed your payment method. Any change can cause you reservation to be cancelled. Usually if your payment method has changed and the payment of the rest of your stay is declined during the 7 days period prior to check-in. Aura house will inform you and may cancel your reservation after 24 hours if no alternative has been agreed.

When do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how far away the cancellation is requested from the check in date. The cancellation policy is as followed:

30 days before check-in date: 100% refund

Less than 30 days before check-in, but 7 days before check-in date: 50% refund

Less than 7 days before check-in date: Full payment due

Upon exceptional circumstances and subject to the discretion of the Aura House team, we might grant refund part or your entire stay.

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance. See below

Circumstances that require documentation

Death of a host, guest, or their immediate family member. You’ll be asked to provide one of these documents:

• Death certificate
• Obituary
• News article naming the deceased

Serious illness or injury of a host, guest, or any member of the traveling party. You’ll be asked to provide a general statement from a physician confirming that the person can’t travel due to the illness or injury. The statement must be dated after the reservation was booked and provided within 14 days of cancellation.

Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. You’ll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.

Severe damage to the home that makes it unsafe to host guests, or that prevents guests from accessing basic amenities like running water:

Airport and road closures, and flight cancellations that make it impossible to travel to your destination. This includes closures and cancellations caused by natural disasters like earthquakes or severe storms. You’ll be asked to provide a notice of the road closure, or notice of the airport closure, or documentation from the airline that the flight was cancelled.

Train, bus, or ferry cancellations where no alternate trips were available on the same day. You’ll be asked to provide documentation that clearly shows the carrier was not operating on that day, such as a screenshot of the company’s website or a link to an official statement from the carrier.

Circumstances that require special review

There’s no required documentation for these circumstances,

Severe security advisories for political or civil unrest in the area that the guest is traveling from, traveling to, or that the host’s home is located in. Examples include:

• Violence
• Increased military presence
• Severe damage to the area’s infrastructure

Changes to visa or passport requirements that make it impossible to travel to the destination. This doesn’t include lost or expired travel documents.

Natural disasters that prevent the guest from traveling to or from the destination, or that make it unsafe to host guests. Examples include:

• Severe storms
• Earthquakes
• Flooding
• Tornados
• Tsunamis
• Wildfires
• Blizzards or severe winter storms

Endemic disease or illness that suddenly affects a region or an entire group of people. This doesn’t include existing diseases that are associated with an area—for example, malaria in Thailand or dengue fever in Hawaii. Examples of endemic disease include:

• Ebola
• Zika
• Chagas disease